Refund policy

Return, Refund & Warranty Policy

1. 30-Day Change of Mind / Initial Returns

We offer a 30-day return policy for standard returns and change-of-mind requests. You have 30 days after receiving your item to request a return.

  • Eligibility: Items must be unused, unworn, in their original packaging with all tags attached, and accompanied by proof of purchase.

  • Process: Contact sales@cheapshops.com.au to request a return. Returns must be sent to: 2 Gibson Ave, Padstow NSW 2211

  • Shipping: For approved 30-day change-of-mind returns, return instructions and shipping terms will be provided upon approval. Items sent without prior authorization will not be accepted.

2. Standard 1-Year Warranty.

For claims arising after the initial 30-day window (or for defect/warranty claims up to 12 months from purchase):

  • 12-Month Coverage: Unless explicitly stated otherwise in a specific product listing, all products sold on our website come with a standard 1-year (12-month) warranty starting from the date of purchase, in full compliance with the Australian Consumer Law (ACL).

  • Third-Party Retailer Status: Cheap Shops operates as an independent third-party reseller for the branded items (including power tools and consumer goods) listed on our site. Warranty claims are serviced and fulfilled directly through Cheap Shops, not through the original manufacturer.

  • Buyer Responsibility (Return Shipping): To claim warranty service, repair, or replacement after 30 days, the product must be returned to Cheap Shops. The buyer assumes full responsibility and all shipping costs for returning the item safely to our facility.

3. Damages and Issues Upon Arrival

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact sales@cheapshops.com.au immediately so we can evaluate the issue and make it right.

4. Exceptions & Non-Returnable Items

The following items are excluded from change-of-mind returns:

  • Perishable goods (food, flowers, plants).

  • Custom or personalized orders.

  • Personal care goods (beauty products).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

5. Exchanges

The fastest way to exchange an item is to return the original item under our 30-day policy. Once accepted, make a separate purchase for the new item.

6. Refunds

Once your return is received and inspected, we will notify you of the approval status.

  • Timeline: Approved refunds are processed to your original payment method within 5–10 business days.

  • Escalation: If more than 15 business days have passed since approval and you have not received your refund, contact us at sales@cheapshops.com.au.